Deal with someone who gets angry whenever you push back
the person across the table raises their voice or makes threats whenever you question them, you still need a deal, and you dread every call.
Built on
William Ury · 1993
Supplies the moves for the moment: go to the balcony, step to their side, reframe the threat as a question, and build a golden bridge they can back down across.
Douglas Stone, Bruce Patton & Sheila Heen · 2010
Supplies what's under the shouting: three conversations (what happened, feelings, identity). Separate intent from impact and map contribution instead of blame.
The prompt
My situation: [describe who you're dealing with, what triggers the anger, what's at stake, and how the last conversation went]
Use Getting Past No by William Ury (1993) and Difficult Conversations by Douglas Stone, Bruce Patton & Sheila Heen (2010) to help.
Recall any details from the whole book that help, including names, numbers, scenes, or cases that are not the most famous chapter titles.
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