Get your team out from under the one person everything routes through
one long-tenured person is the only one who understands the critical systems, every incident and review lands on them, and the rest of the team waits.
Built on
Gene Kim, Kevin Behr & George Spafford · 2018
Brent is your Dave. The novel treats him as a constraint, not a hero, and shows the structural moves for getting work off him.
L. David Marquet · 2012
Gives the transfer mechanism: 'I intend to' and competence before control, so knowledge spreads under real conditions instead of through a documentation project nobody finishes.
The prompt
My situation: [describe the person, which systems or decisions only they can handle, and what happens when they're unavailable]
Use The Phoenix Project by Gene Kim, Kevin Behr & George Spafford (2018) and Turn the Ship Around! by L. David Marquet (2012) to help.
Recall any details from the whole book that help, including names, numbers, scenes, or cases that are not the most famous chapter titles.
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